Case Study - SE Rentals

Digital Transformation

Introduction

SE Rentals is a finance broker specialising in funding office equipment including computers, photocopiers and printers. At the time, the application process was largely manual, with suppliers' sales teams initiating applications using paper-based workflows and disconnected documentation processes.

JET worked with SE Rentals to implement a digital platform that transformed business operations and supported the company's growth into one of Australia's largest finance brokers.

Background

The business faced several operational challenges due to the highly manual nature of the application process.

Preparing and managing finance applications required significant administrative effort, limiting the number of applications that could be processed efficiently. Because sales representatives relied on finance approval to complete customer transactions, staff spent large amounts of time responding to telephone enquiries regarding application status and progress.

The reliance on paper-based processes also created issues with document management, tracking and workflow visibility, with applications and supporting documents frequently delayed or misplaced within the growing volume of paperwork.

The Solution

JET helped SE Rentals undertake a major digital transformation through the implementation of the JETSTREAM platform.

The new system enabled:

• Centralised capture of finance applications
• Digital storage and management of supporting documentation
• Workflow and process management across approval stages
• Routing of applications to the appropriate staff for assessment and validation
• Secure portal access for sales representatives to monitor application progress in real time

By providing visibility into the application process, the system significantly reduced the volume of telephone enquiries while improving workflow efficiency and operational control.

The Result

The implementation of the JETSTREAM platform delivered significant operational and commercial benefits.

SE Rentals was able to:

• Reduce front-line administrative overhead
• Reassign staff to higher-value operational roles
• Improve communication and reporting with banks and funding providers
• Increase visibility and control across the approval process
• Scale operations without proportional increases in administration

As a direct result of the transformation, SE Rentals achieved business growth of more than 300%.